Feedback triage
Use Rowset when feedback arrives from support, calls, emails, community posts, and product notes, but an agent needs one structured place to classify it.
Starter shape
Create a feedback dataset indexed by feedback_id.
| feedback_id | customer | source | theme | severity | duplicate_of | status | next_action |
|---|---|---|---|---|---|---|---|
| FB-203 | Northstar Labs | support | billing | medium | open | Ask for invoice format | |
| FB-219 | Acme | call | mcp | high | planned | Scope team API keys | |
| FB-224 | Studio Dev | chat | import | low | FB-203 | closed | Link to billing thread |
Agent jobs
- Dedupe related requests into a consistent theme.
- Attach customer, account, and source context.
- Count repeated signals without losing the original request.
- Share a read-only preview when stakeholders need a board.
Workflow rules
Tell the agent how to pick themes, how to set severity, and when to mark
feedback as duplicate. Use duplicate_of to preserve individual customer
evidence while keeping roadmap discussion focused.
Connect it
Use MCP access for trusted agent triage. Use the Dataset API when a support or feedback script needs to write rows directly.